FAQ
If you have a question about your package, we have put together a list of frequently asked questions. We hope you find it helpful! If not, feel free to contact us.
Shipping
The average delivery time for our packages is 6-12 business days. We are a company that cares about the environment and wants to do our part in making the world a better place. Once we have reached our minimum order quantity, we ship all orders at once. We hope you understand and want to help us make a difference.
Once your order has been shipped, you will receive a tracking number, which you can use to track your package online on our tracking page. Be sure to check your junk mail folder as our emails sometimes end up there. It may take a few business days for the tracking system to be updated.
We’re sorry this has happened… Have you checked the tracking number? Sometimes, packages can be delayed at customs. Please wait an additional 3 days. We apologize for the inconvenience, but in 99% of cases, the package is still delivered. Have you waited 5 business days plus the additional 3 days? If so, please contact us and we’ll work together to find a solution.
Orders
We understand that plans can change. If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee any changes once your order has been processed.
Returns
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please contact us within 30 days of receiving your order to arrange a refund or exchange.
Payment Options
You can securely pay with PayPal and Credit Card.
Other Questions
You can contact our customer service via email at info@masonclair.com. You can also find our contact details on the "Contact" page on our website.
Most questions have already been answered here, so you don’t need to reach out to us! However, if you can’t find the answer to your question, feel free to contact us at any time.
Customer Service Hours:
📅 Monday - Friday: 09:00 - 18:00
📅 Saturday: 09:00 - 17:00
📅 Sunday: 09:00 - 14:00
We strive to respond to your email within 24 hours.